The New Customer Service: Driving Long-term Loyalty and Sales

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The New Customer Service: Driving Long-term Loyalty and Sales

The New Customer Service: Driving Long-term Loyalty and Sales

If customer loyalty is potentially worth 10 times the profits generated from a project, why does the average home remodeling business spend six times more to attract new customers than it does to keep existing ones? The answer may lie in a study from NewVoiceMedia that indicates companies lose more than $62 billion due to poor customer […]

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9 Tips for Hiring and Retaining Top Talent

9 Tips for Hiring and Retaining Top Talent

As a contractor, your reputation rises and falls on the quality of your work. That might be fine if you’re the one doing it all. But for the most part, you’re not. Instead, you have to trust other people to do the work on your behalf. So, of course, you want to hire good people: […]

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Chris Horney Creates Multi-Unit Franchise Success with Re-Bath®, LLC

Chris Horney Creates Multi-Unit Franchise Success with Re-Bath®, LLC

Re-Bath, America’s largest complete bathroom remodeling franchise, celebrating 38 years in the bathroom remodeling industry, is pleased to share Chris Horney’s success story as a multi-unit franchise owner.  Horney’s three Re-Bath locations are part of the 150 cities served by Re-Bath nationwide. Horney owns Re-Bath locations in Pittsburgh, PA, Cleveland and Columbus, OH. Chris Horney […]

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How to Transition from Contractor to Business Owner

How to Transition from Contractor to Business Owner

Ever wonder whether you have what it takes to be a business owner? If you’re a remodeling contractor you’ve likely become quite adept at handling certain situations. You’ve dealt with customers, you work with other contractors, you make purchases, create invoices, and manage your time. These are all important traits when it comes to owning […]

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